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Return and Refund Policy

At Hayat Beauty & Care, we prioritize your health, safety, and satisfaction. Due to the nature of our natural cosmetic, skin, and hair care products, we adhere to a strict return policy to ensure hygiene and quality.

Unopened Products: We accept returns or exchanges for unused, unopened products in their original packaging within 7 days of delivery.

Non-Returnable Items: For health and hygiene reasons, opened or used products (such as henna, sidr, creams, and oils) cannot be returned or exchanged under any circumstances.

Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact our customer service via WhatsApp immediately with a photo of the item and your order number. We will replace it or issue a full refund.

Refund Process: Approved refunds will be processed back to the original payment method (e.g., Tap Payments, BenefitPay, or Credit Card). Please allow a few business days for the funds to reflect in your account, depending on your bank's processing time.